Grace Period
We understand that delays happen. We offer a 15-minute grace period for your reservation. If you expect to be more than 15 minutes late, please give us a call to let us know. Unfortunately, if we do not hear from you, we may release your table.
Contact Information
To ensure smooth communication regarding your booking, please make sure that your email address and phone number are up-to-date. We may contact you about your reservation, so having accurate contact details will help us provide the best service.
Allergies and Dietary Requirements
Your safety and satisfaction are our top priorities. If you or any of your guests have any allergies or dietary requirements, please inform us in advance. This allows us to accommodate your needs effectively and ensure a pleasant dining experience for everyone.
Credit Card Requirement
A valid credit card is required to secure your booking. Rest assured that all credit card information will be processed securely. In the event of a no-show or if you cancel your reservation less than 3 days in advance, a charge of £10 per person will be applied. Any charges incurred will be reimbursed in the form of a gift card, with collection or delivery details provided by the restaurant.
Private Dining Space Hire
Our private dining space offers an exclusive and intimate setting, perfect for special occasions and private events. To secure this unique venue, full payment is required at the time of booking. Due to the limited availability and high demand for this space, please be aware that this payment is non-refundable in the event of a cancellation.
We understand that plans can change, and we will do our best to accommodate any necessary adjustments. However, given the bespoke nature of our private dining experiences, we must adhere strictly to our cancellation policy to ensure that we can continue to offer this premium service. We appreciate your understanding and cooperation.
Should you have any questions or need further clarification regarding your booking, please do not hesitate to contact us. We are committed to making your event at Faffless truly memorable, and we look forward to welcoming you and your guests.
